Acme Corp
Customer code: ACME. Account owner: Grace Liu (Head of Sales). Delivery lead: Henry Brandt (Project Manager), with Frank Delgado as executive sponsor.
Acme Corp is a major customer of Northwind's Austin team, working under a 3-year MSA.
Engagement summary
Northwind is delivering the Customer Portal Redesign for Acme under SOW-ACME-01: a redesign of Acme's customer-facing portal covering research, design, build and rollout. The SOW is a fixed fee of $145,000, invoiced against milestones. Acme has 10 business days to accept or reject each deliverable.
Day-to-day work is run by Henry Brandt using the practices in How we run projects, with weekly status reports and Isha Patel as the solution architect. The project's documents use the identifier PRJ-ACME-NN.
Contract terms (summary)
| Term | Value |
|---|---|
| Payment | 30 days |
| Late charge | 1.5% per month |
| Term | 3 years |
| Notice to terminate without cause | 60 days |
| Liability cap | 2x fees paid in the prior 12 months |
| Confidentiality | 5 years |
These are summaries; the signed MSA-ACME and SOW-ACME-01 are the authority. Some documents cite the MSA as MSA-2025-ACME.
Working with Acme
- Check acceptance dates before planning a release, see Deliverable acceptance.
- Route scope changes through Handling change requests.
- Invoice only after acceptance is on file; payment is due in 30 days.
- Escalations go through Customer escalation, with Grace Liu informed.
Contacts
| Role | Northwind person |
|---|---|
| Account owner | Grace Liu |
| Project manager | Henry Brandt |
| Solution architect | Isha Patel |
| Contract questions | Alice Moreno |
Related
For contract authority rules see SOW process. Other customers: Globex Logistics, Initech Retail.
Owner: Grace Liu - Last updated: 2026-06-10