Vandelay Imports

Customer code: VANDELAY. Account owner: Frank Delgado (VP Delivery). Delivery lead: Maya Torres (Delivery Manager).

Vandelay Imports is an import and export trading company. It has a 3-year MSA with the most generous liability cap among our customers. Its payment terms were reduced from 60 to 45 days from 1 April 2026 (MSA-VANDELAY v2).

Engagement summary

Northwind is helping Vandelay replace spreadsheet-based order and customs tracking with a single order management application. The work includes integration with Vandelay's customs brokers and reporting for finance. Maya Torres leads the team and Isha Patel is the solution architect. Because Vandelay pays slowly, Finance tracks the account's receivables closely.

Contract terms (summary)

Term Value
Payment 45 days (60 days before 1 April 2026)
Term 3 years
Notice to terminate without cause 60 days
Liability cap 3x fees
Confidentiality 5 years

The 45-day payment term (from 1 April 2026) matches Globex and Orion, and a 3x liability cap is the highest of all our customers. Both affect pricing and risk, see Pricing guidelines. The signed MSA-VANDELAY is authoritative.

Working with Vandelay

  1. Plan cash flow on the basis of 45-day payment terms for invoices dated on or after 1 April 2026 (60 days before that).
  2. Because the liability cap is 3x fees, quality gates are important: apply the definition of done strictly and have a senior reviewer on critical changes, see Code review.
  3. Any new SOW with Vandelay follows the SOW process; the approval level depends on value under POL-LEG-001.
  4. Escalate chasing of payments through Finance (Dan Whitfield), not through delivery staff.

Contacts

Role Northwind person
Account owner and executive sponsor Frank Delgado
Delivery manager Maya Torres
Solution architect Isha Patel
Contract questions Alice Moreno

For issues that need senior attention see Customer escalation. Other customers: Stellar Health.

Owner: Frank Delgado - Last updated: 2026-07-01