Globex Logistics

Customer code: GLOBEX. Account owner: Grace Liu (Head of Sales). Delivery lead: Maya Torres (Delivery Manager).

Globex Logistics is a freight and warehousing company. It has a 2-year MSA with Northwind and tends to run several smaller projects at once.

Engagement summary

Our work for Globex centres on shipment tracking and warehouse analytics: building dashboards and data pipelines that give Globex's operations teams visibility of delayed shipments. The team is led by Maya Torres, with Isha Patel advising on architecture. Work is delivered in iterations and reviewed monthly with the Globex sponsor.

Contract terms (summary)

Term Value
Payment 45 days
Late charge 1% per month
Term 2 years
Notice to terminate without cause 90 days
Liability cap 1.5x fees
Confidentiality 5 years

Note that Globex payment terms are 45 days, not the 30 days that apply to Acme Corp, and the notice period is 90 days. When you quote a term for a customer, always check this table or the signed MSA-GLOBEX; documents refer to it as MSA-2025-GLOBEX. Do not reuse numbers from another customer's page such as Acme Corp.

Working with Globex

  1. Confirm payment timing before forecasting cash: invoices are due 45 days after issue. See Deliverable acceptance for when invoices can be raised.
  2. Send weekly status reports to the Globex sponsor.
  3. Document every scope change using Handling change requests.
  4. If an invoice is late, remind Finance (Dan Whitfield) so the 1% monthly late charge is applied correctly.

Contacts

Role Northwind person
Account owner Grace Liu
Delivery manager Maya Torres
Solution architect Isha Patel
Contract questions Alice Moreno

See Customer escalation for how to raise issues, and Pricing guidelines for payment terms by customer.

Owner: Grace Liu - Last updated: 2026-06-10