Who to ask
Use this page to find the right person or team. For incidents, use the service desk first rather than messaging individuals; see Report an incident.
By topic
| Topic | Ask | Notes |
|---|---|---|
| Laptop, accounts, password reset | Bob Kessler (Support Lead) | Service desk first |
| Network, VPN, wifi | Liam O'Connor (Network Engineer) | See Connect to the VPN |
| Security questions, suspected phishing | Erin Oduya (IT Security Manager) | Report suspected compromise at once |
| Access to a system or folder | Your manager, then service desk | See Request access |
| Leave, benefits, HR policy | Carol Nakamura (HR Business Partner) | See Benefits overview |
| Onboarding admin, paperwork | Jonas Berg (HR Coordinator) | See New hire onboarding |
| Expense claim status | Kavya Menon (Accounts Payable Lead) | See Submit expenses |
| Expense policy, budget questions | Dan Whitfield (Finance Controller) | |
| Buying software or services | Noah Fischer (Procurement Lead) | See Raise a purchase request |
| Contract questions, NDAs | Alice Moreno (Senior Counsel) | Marcus Webb for escalations |
| Pricing, proposals, leads | Grace Liu (Head of Sales) | See Proposal process |
| Solution design for a bid | Isha Patel (Solutions Architect) | |
| Project status, staffing | Maya Torres (Delivery Manager) | |
| Day-to-day project management | Henry Brandt (Project Manager) | |
| Delivery escalations | Frank Delgado (VP Delivery) | See Customer escalation |
By level of question
- First ask your buddy or team lead. Most questions are quick.
- Then check this wiki, starting with the FAQ.
- Then ask the relevant functional lead from the table.
- Escalate to the executive team only when a decision needs their authority, such as contract approvals under POL-LEG-001.
Executive sponsors
| Area | Executive |
|---|---|
| Technology and IT | Daniel Okafor (CTO) |
| Finance | Priya Raman (CFO) |
| People | Sofia Lindqvist (Chief People Officer) |
| Legal | Marcus Webb (General Counsel) |
| Delivery | Frank Delgado (VP Delivery) |
| Company | Elena Vasquez (CEO) |
Etiquette
- Put the problem, the deadline and what you have already tried in your first message.
- Use the right channel: tickets for IT, the HR portal for HR requests, the finance form for purchases.
- Do not share confidential documents in chat; link to the document instead so access rules apply. See POL-IT-003.
Missing something?
If your topic is not listed, ask in the #wiki channel and the page owner will add it. The organization overview shows how teams fit together.
Owner: Jonas Berg - Last updated: 2026-06-30