Lost or stolen device
If a laptop or phone is lost or stolen, speed matters. This page summarises SOP-IT-011 and POL-HR-012.
Report it within 1 hour
Report a lost or stolen device within 1 hour of noticing it is missing, even if you think you might find it. Do not wait until the end of the day.
- Contact the service desk (Bob Kessler, Support Lead) by phone or chat, or use the incident form on the service desk portal.
- Say what the device is, when and where you last had it, and whether it was locked.
- If you think data may have been exposed, also email security@northwind.example. The incident is then handled as described in Report an incident.
What IT does
- The device is locked and, if needed, wiped remotely through mobile device management (MDM).
- Your accounts are checked and any sessions on that device are ended.
- A replacement is arranged through the service desk.
Rules that protect a device before it is lost
| Rule | Detail |
|---|---|
| Mobile device management | Required on every company laptop and phone |
| PIN | 6 digits on phones |
| Screen lock | After 2 minutes of inactivity |
| Personal phones (BYOD) | Allowed only with the separate work profile |
| Disk encryption | Full-disk encryption on laptops |
Cost to you
Northwind covers lost or stolen devices. If a device is lost through clear negligence, you may be asked to contribute up to $300 towards the replacement.
When you leave the company
Return all equipment within 10 working days of your last day. Devices are wiped before they are reused.
Related
Owner: Bob Kessler - Last updated: 2026-09-18